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Learn about our Lifetime Guarantee and what is included in our repair services.


What is included in your repair policy?

Stay golden on us. We stand behind the quality and craftsmanship of our gold and offer a lifetime guarantee on repair services to our Vermeil, 14k and 18k fine jewelry. Here are a list of services that are covered under the Lifetime Guarantee:. *If a

Do I have to pay for a repair?

Under the Lifetime Guarantee, within 30 days of purchase, we cover the cost of your repair* and 2-way shipping. After 30 days, we just ask for you to cover 2-way shipping. *Note: Certain services are not covered under the Lifetime Guarantee. Click he

How long is the repair process?

We take our gold seriously and when something is wrong we make it right. For orders sent into our repairs center from Nov 15 2022, it will take up to six (6) weeks to make your jewelry perfect again. We seek your understanding for this extended wait

I have an issue with my item. Can I repair it?

We’d love to help! Check here to see what is included in our repair policy. When you’re ready to send your item in for repair, head on over to our Repairs Center.

Can I resize my ring?

If a ring has a full pattern or stones all, or most, of the way around, it generally cannot be resized. To determine if it can be resized, please write in to [email protected] and we will evaluate the best next steps.