All our pieces are handmade and may include slight unique variations in color and size for our natural stones and pearls. Scratches through daily wear are expected as gold is a soft metal. Each slight variation adds character to your piece and is not

<span style="font-size:10.5pt;font-family:Arial;color:#42544f;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">All our pieces are handmade and may include slight unique variations in color and size for our natural stones and pearls. Scratches through daily wear are expected as gold is a soft metal. Each slight variation adds character to your piece and is not considered a manufacturing defect.<span style="font-size:10.5pt;font-family:Arial;color:#42544f;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Our vermeil and 14k and 18k gold warranty does not cover any pieces lost or discarded, improperly used, or damaged resulting from everyday wear and tear.<span style="font-size:10.5pt;font-family:Arial;color:#42544f;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Products purchased through a third party vendor or altered by a third party will void the warranty. Any items purchased in our Sample Sale section are not covered under our warranty. Gift with purchase or promotional products with purchase are not eligible under our lifetime warranty.<span style="font-size:10.5pt;font-family:Arial;color:#42544f;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">If you experience any issues with your gold, please submit your warranty claim request&#xA0;<a href="https://aurate.reshyne.com"></a><span style="font-size:10.5pt;font-family:Arial;color:#42544f;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;"><a href="https://aurate.reshyne.com">here</a><a href="https://aurate.reshyne.com/" class="fr-green"></a><span style="font-size:10.5pt;font-family:Arial;color:#42544f;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">. Our process will walk you through providing your email address and photos of the piece to initiate your request.

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Learn more about Aurate's Lifetime Guarantee and our repair services.

Lifetime Guarantee

Where is my order?

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My order is past its expected ship date

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My order is marked as delivered, but I did not receive it.

The item I received looks different from the image.

How much does shipping cost?

Orders & Fulfillment

Tell me more about your Holiday Return Policy.

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Can I return a gift?

What does final sale or exchange only mean?

What is your exchange policy?

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Exchanges

Returns and Exchanges

What is included in your repair policy?

Do I have to pay for a repair?

How long is the repair process?

I have an issue with my item. Can I repair it?

Can I resize my ring?

I forgot to use my discount code.

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Discounts & Promotions

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Why is a particular item no longer available on the website?

Explain the difference between Vermeil, 14K and 18K.

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I need help with my ring size.

I need more information on a product.

Why is your jewelry leaving a stain on my skin?

Our Jewelry

Do you offer gift cards?

My gift card code doesn’t work. Help!

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Gifting

Vermeil Care Guide

14K Solid Gold Care Guide

18K Solid Gold Care Guide

Jewelry Care

What is your exchange policy on engagement rings?

How can I find out my engagement ring size?

Whoops, the engagement ring I ordered doesn't fit.  Can I have it resized?

How much does the virtual consultation cost?

Can I try it on before I buy?

What kind of metal does Aurate use for my engagement ring?

What is the quality of your stones?

Are your diamonds conflict free?

Do your engagement jewelry contain any nickel?

Can I have my diamond certified?

How long does it take to receive my engagement ring order?

Can I engrave or personalize my engagement ring?

How is my engagement ring order shipped?

Is my engagement ring shipment secure and insured?

Do you ship engagement rings internationally?

How can I take the best care of my diamonds?

How do I clean my jewelry?

How should I store my jewelry?

Can I see my diamond before you send it?

Can I get status updates on my engagement ring order?

Engagement Rings

Will I be charged for sales tax on my order?

What is Catch?

What is Klarna?

Payments

I canceled my order. When will I receive the refund?

I returned an order. When will I receive the refund?

I still have not received the refund. Help!

I placed an order using a gift card. Can I get a refund?

Refunds

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