What is included in your repair policy?Updated a year ago
Stay golden on us. We stand behind the quality and craftsmanship of our gold and offer a lifetime guarantee on repair services to our Vermeil, 14k and 18k fine jewelry.
Here are a list of services that are covered under the Lifetime Guarantee:
| Category | Services |
|---|---|
| Rings* | 1. Ring resizing up/down 2. Ring reshaping 3. Ring engraving |
| Necklaces & Chains | 1. Fix or replace a broken jump ring 2. Resize chain 3. Chain repair/ soldering |
| Earrings | 1. Earring post soldering |
| Stones & Setting | 1. Diamond setting service** 2. Gemstone replacement service** 3. Stone tightening |
| Cleaning & Restoration | 1. Jewelry polishing 2. Rhodium plating 3. Gemstone polishing |
*If a ring has a full pattern or stones all, or most, of the way around, it generally cannot be resized.
**Diamond setting and gemstone replacement services will be subject to a fee. We will quote a price before proceeding with your repair.
Ready to request for a repair? Head on over to our Repairs Center.
Was this article helpful?
Yes
No