What is included in your repair policy?Updated 2 months ago
Stay golden on us. We stand behind the quality and craftsmanship of our gold and offer a lifetime guarantee on repair services to our Vermeil, 14k and 18k fine jewelry. This applies to all US orders - We are currently unable to support International repairs.
Here are a list of services that are covered under the Lifetime Guarantee:
Category | Services |
---|---|
Rings* | 1. Ring resizing up/down 2. Ring reshaping*** 3. Ring engraving |
Necklaces & Chains | 1. Fix or replace a broken jump ring 2. Resize chain 3. Chain repair/ soldering |
Earrings | 1. Earring post soldering |
Stones & Setting | 1. Diamond setting service** 2. Gemstone replacement service** 3. Stone tightening |
Cleaning & Restoration | 1. Jewelry polishing 2. Rhodium plating 3. Gemstone polishing |
*If a ring has a full pattern or stones all, or most, of the way around, it generally cannot be resized.
**Diamond setting and gemstone replacement services will be subject to a fee. We will quote a price before proceeding with your repair.
***If a ring has been mishandled and cannot be reverted to its original shape, we will do our best to help out - But we cannot guarantee a replacement in case the damage cannot be mended by a jeweler.
Ready to request for a repair? Head on over to our Repairs Center.