Contact Form 5cgdzp4c

Need to make changes to your order or expedite an order? Speak with one of our team members!

Need help? Send us an email to care@auratenewyork.com and we'll get back to you within 3 business days.

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Aurate New York Help Center

Learn more about your order, how to care for your fine jewelry and more.

Aurate Care Help Center

Hi there! this gold shipment is still being prepared. 

If you purchased an in-stock item, please give us 1-2 business days to ship your item. Please note sometimes carrier tracking information takes 24 hours to update movement. 

Made-to-order items will take up to 5 weeks to create, quality inspect, and process through our warehouse.  During this time, your shipment will still show as "unfulfilled".  

If you ordered through our website, your estimated ship date will be shown in your order confirmation. If you purchased a made-to-order item AND checked out through Facebook, Instagram or the Shop App, you will have received a separate email from our customer service team with your expected shipping date. 

If you have a question about your shipping date or can't find your confirmation email, please email care@auratenewyork.com or chat with us and provide your:
1) name, 
2) order number, and 
3) purchasing email address, and 
and we'll answer as soon as we can.


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