Learn more about our returns policy and how to start a return.
Aurate provides a 15-day return window starting from the day your item gets fulfilled*. If you decide your gold isn’t for you, we’ll make it as easy as possible, just head on over to our Returns Portal to receive your free return shipping label. To b
Products returned without a tag or with a visibly damaged tag will not be eligible for a refund. More details about returns and refunds under our Returns Policy. Preparing your return:- Include all original documents (the packing slip) in the package
Refunds take approximately 10-15 business days to be processed by our team and depending on your credit card, it may take 2-10 business days for the refund to post to your account after processing. If you still have not received your refund after 15
Aurate provides a 21-day return window starting from the day your item gets fulfilled. If you decide your gold isn’t for you, we’ll make it as easy as possible!Head on over to our International Returns Portal to start a return. Unfortunately, we are
Yes! Head on over to our Returns Portal and select a gift return. If you do not have your original order number, please email us at [email protected] with the original purchaser’s name and/or email address and we’ll be happy to help you out! The
Selected items marked as 'exchange only' are not eligible for a refund and can only be exchanged. Find out more in our Exchanges Policy. Selected items marked as 'final sale' are not eligible for refunds or exchanges. Any pieces listed as ´exchange o
All orders placed between Nov 15, 2024 to Dec 15, 2024 have until Jan 5, 2025 to initiate a return. Note: Returns of made-to-order items have until Jan 5, 2025 or 21 days from the fulfilled date, whichever is later. Return/ exchange an in-stock itemI