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<h5 dir="ltr" id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; margin-top: 12pt; margin-bottom: 4pt; font-weight: 500; line-height: 1.38; font-size: 1.07rem; color: rgb(65, 65, 65); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-size: 14px; font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Aurate provides a 21-day return window starting from the day your item gets fulfilled. If you decide your gold isn&#x2019;t for you, we&#x2019;ll make it as easy as possible!</span></h5><h5 dir="ltr" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; margin-top: 12pt; margin-bottom: 4pt; font-weight: 500; line-height: 1.38; font-size: 1.07rem; color: rgb(65, 65, 65); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;" id="head-on-over-to-ourinternational-returns-portal-to-start-a-returnunfortunately-we-are-not-able-to-cover-return-shipping-also-make-sure-to-keep-in-mind-that-aurate-is-not-able-to-return-your-duties-and-taxes-please-contact-your-local-customs-office-for-the-next-steps-on-how-to-recover-this-fee"><span style="font-size: 11pt; font-family: Arial; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap; color: rgb(0, 0, 0);">Head on over to our&#xA0;</span><span style="color: rgb(0, 0, 0);"><a href="https://web.global-e.com/Returns/portal"></a></span><span style="font-size: 11pt; font-family: Arial; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap; color: rgb(0, 0, 0);"><a href="https://web.global-e.com/Returns/portal"><u>International Returns Portal</u></a> t</span><span style="font-size: 10.5pt; font-family: Arial; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap; color: rgb(0, 0, 0);">o start a return.&#xA0;</span><span style="font-size: 10.5pt; font-family: Arial; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Unfortunately, we are not able to cover return shipping. Also, make sure to keep in mind that Aurate is not able to return your Duties and Taxes. Please contact your local customs office for the next steps on how to recover this fee.</span></h5>

Aurate provides a 21-day return window starting from the day your item gets fulfilled. If you decide your gold isn’t for you, we’ll make it as easy as possible!Head on over to our International Returns Portal to start a return. Unfortunately, we are

Can I return an international order?

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Aurate's Fraud Prevention Explained

NoFraud Quick FAQ

Fraud Prevention

Aurate provides a 21-day return window starting from the day your item gets fulfilled. If you decide your gold isn’t for you, we’ll make it as easy as possible!

Head on over to our International Returns Portal to start a return. Unfortunately, we are not able to cover return shipping. Also, make sure to keep in mind that Aurate is not able to return your Duties and Taxes. Please contact your local customs office for the next steps on how to recover this fee.

Can I return an international order?Updated 9 months ago

Aurate provides a 21-day return window starting from the day your item gets fulfilled. If you decide your gold isn’t for you, we’ll make it as easy as possible!