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<h5 dir="ltr" id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; margin-top: 12pt; margin-bottom: 4pt; font-weight: 500; line-height: 1.38; font-size: 1.07rem; color: rgb(65, 65, 65); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-size: 14px; font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Aurate provides a 21-day return window starting from the day your item gets delivered. If you decide your gold isn&#x2019;t for you, we&#x2019;ll make it as easy as possible!</span></h5><h5 dir="ltr" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; margin-top: 12pt; margin-bottom: 4pt; font-weight: 500; line-height: 1.38; font-size: 1.07rem; color: rgb(65, 65, 65); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;" id="head-on-over-to-ourinternational-returns-portal-to-start-a-returnunfortunately-we-are-not-able-to-cover-return-shipping-also-make-sure-to-keep-in-mind-that-aurate-is-not-able-to-return-your-duties-and-taxes-please-contact-your-local-customs-office-for-the-next-steps-on-how-to-recover-this-fee"><span style="font-size: 11pt; font-family: Arial; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap; color: rgb(0, 0, 0);">Head on over to our&#xA0;</span><span style="color: rgb(0, 0, 0);"><a href="https://web.global-e.com/Returns/portal"></a></span><span style="font-size: 11pt; font-family: Arial; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap; color: rgb(0, 0, 0);"><a href="https://web.global-e.com/Returns/portal"><u>International Returns Portal</u></a> t</span><span style="font-size: 10.5pt; font-family: Arial; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap; color: rgb(0, 0, 0);">o start a return.&#xA0;</span><span style="font-size: 10.5pt; font-family: Arial; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Unfortunately, we are not able to cover return shipping. Also, make sure to keep in mind that Aurate is not able to return your Duties and Taxes. Please contact your local customs office for the next steps on how to recover this fee.</span></h5>

Aurate provides a 21-day return window starting from the day your item gets delivered. If you decide your gold isn’t for you, we’ll make it as easy as possible!Head on over to our International Returns Portal to start a return. Unfortunately, we are

Can I return an international order?

Returns and Exchanges

Where is my order?

What does in-stock or made-to-order mean?

How long does shipping take?

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My order is past its expected ship date

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My order is marked as delivered, but I did not receive it.

The item I received looks different from the image.

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Orders & Fulfillment

Tell me more about your Holiday Return Policy.

What is your return policy?

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How long does it take to process my return?

Can I return a gift?

What does final sale or exchange only mean?

What is your exchange policy?

Tell me more about Exchanges.

Can I start an international exchange?

Exchanges

Tell me more about your Lifetime Guarantee.

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I have an issue with my item. Can I repair it?

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Lifetime Guarantee

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Explain the difference between Vermeil, 14K and 18K.

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I need more information on a product.

Why is your jewelry leaving a stain on my skin?

Our Jewelry

Do you offer gift cards?

My gift card code doesn’t work. Help!

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Vermeil Care Guide

14K Solid Gold Care Guide

18K Solid Gold Care Guide

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What is your exchange policy on engagement rings?

How can I find out my engagement ring size?

Whoops, the engagement ring I ordered doesn't fit.  Can I have it resized?

How much does the virtual consultation cost?

Can I try it on before I buy?

What kind of metal does Aurate use for my engagement ring?

What is the quality of your stones?

Are your diamonds conflict free?

Do your engagement jewelry contain any nickel?

Can I have my diamond certified?

How long does it take to receive my engagement ring order?

Can I engrave or personalize my engagement ring?

How is my engagement ring order shipped?

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Do you ship engagement rings internationally?

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Engagement Rings

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What is Catch?

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I canceled my order. When will I receive the refund?

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I still have not received the refund. Help!

I placed an order using a gift card. Can I get a refund?

Refunds

Aurate's Fraud Prevention Explained

NoFraud Quick FAQ

Fraud Prevention

Aurate provides a 21-day return window starting from the day your item gets delivered. If you decide your gold isn’t for you, we’ll make it as easy as possible!

Head on over to our International Returns Portal to start a return. Unfortunately, we are not able to cover return shipping. Also, make sure to keep in mind that Aurate is not able to return your Duties and Taxes. Please contact your local customs office for the next steps on how to recover this fee.

Can I return an international order?Updated 7 months ago

Aurate provides a 21-day return window starting from the day your item gets delivered. If you decide your gold isn’t for you, we’ll make it as easy as possible!