What is your return policy?Updated 10 months ago

Aurate provides a 15-day return window starting from the day your item gets fulfilled*. If you decide your gold isn’t for you, we’ll make it as easy as possible, just head on over to our Returns Portal to receive your free return shipping label. To be eligible for a refund, returned items must be accompanied by their original packaging and must be in unaltered, unworn, and resalable condition. Items that are poorly packaged and damaged due to mishandling cannot be refunded. Please ensure that all product tags remain attached to the item. Products returned without a tag or with a visibly damaged tag will not be eligible for a refund.  Aurate accepts returns for in-stock as well as made-to-order items.

We monitor return transactions to identify any potential misuse and reserve the right to decline returns if we find, at our discretion, that our return policy has been abused.

Cash refunds take approximately 10-15 business days to be processed by our team and depending on your credit card, it may take 2-10 business days for the refund to post to your account after processing.

Shipping fees are non-refundable once the order has shipped.

Looking to exchange for the same item in a different size or color? Learn more about exchanges.

Learn more about International Returns.

*The fulfillment date refers to the day the order is shipped. Since shipping takes an average of 1-5 days, you effectively have at least 10 days to submit a return. Please keep this in mind in case you’re traveling or something else (we know life happens)!