Building trust is a cornerstone of success for any eCommerce business, and at Aurate, we prioritize trustworthiness just like the leading names in online commerce. Safeguarding our customers against fraud is a top priority, and we've taken significan

<h1 id="aurates-fraud-prevention-explained">Aurate&apos;s Fraud Prevention Explained</h1><p id="isPasted">Building trust is a cornerstone of success for any eCommerce business, and at Aurate, we prioritize trustworthiness just like the leading names in online commerce. Safeguarding our customers against fraud is a top priority, and we&apos;ve taken significant steps to ensure your confidence when shopping with us. Our approach to fraud prevention includes the following advanced security measures:</p><p><br></p><h2 id="advanced-encryption">Advanced Encryption:&#xA0;</h2><p>At Aurate, we utilize cutting-edge SSL/TLS encryption technology across our platform. This industry-standard security protocol establishes secure, encrypted connections between our servers and your devices. This means that sensitive information like credit card details and login credentials is transmitted securely, making it nearly impossible for cybercriminals to intercept during transmission. You can easily recognize a secure website by the &quot;HTTPS&quot; in its URL, often accompanied by a lock icon in your browser&apos;s address bar.</p><p><br></p><h2 id="nofraud-verification">NoFraud Verification:&#xA0;</h2><p>To further enhance security for transactions in North America, we&apos;ve partnered with NoFraud, a trusted fraud prevention solution. NoFraud helps us identify and manage potentially risky transactions. In cases where a transaction raises red flags, NoFraud may request additional verification, such as your driver&apos;s license number. This extra layer of verification not only safeguards you against unauthorized credit card use but also protects Aurate from potential fraud chargebacks.</p><p><br></p><h2 id="aurates-dedication-to-your-security">Aurate&apos;s Dedication to Your Security</h2><p>We&apos;ve designed Aurate&apos;s fraud prevention system to work seamlessly in the background, ensuring your shopping experience is both secure and hassle-free. You won&apos;t need to take any extra steps to safeguard your information. Once you receive an order confirmation, you can be confident that your order has successfully passed our rigorous security checks and is ready for immediate processing. It&apos;s worth noting that, on occasion, you might receive a confirmation email even before NoFraud has given the final approval. If you don&apos;t receive confirmation within 12 hours of placing your order, we recommend checking the order tracking page within your Aurate account to verify its status. In the unlikely event that you can&apos;t locate an order confirmation, our dedicated care team is here to assist you promptly, ensuring you receive the jewelry you desire as swiftly as possible. Your security and satisfaction are of paramount importance to us at Aurate.</p>

Aurate's Fraud Prevention Explained

NoFraud serves as a comprehensive fraud prevention solution tailored for eCommerce businesses. We meticulously scrutinize transactions on behalf of businesses and promptly notify them if we detect a transaction with a high potential for fraud. This p

<h1 id="isPasted">Who is NoFraud:</h1><p>NoFraud serves as a comprehensive fraud prevention solution tailored for eCommerce businesses. We meticulously scrutinize transactions on behalf of businesses and promptly notify them if we detect a transaction with a high potential for fraud. This proactive approach safeguards consumers against unauthorized credit card usage while shielding businesses from fraud-related chargebacks.</p><p><br></p><h3 id="why-did-i-receive-an-email-call-or-text-message-from-nofraud-regarding-a-transaction">Why did I receive an email, call, or text message from NoFraud regarding a transaction?</h3><p>If you&apos;ve received communication from NoFraud, it&apos;s because we identified certain irregular shopping characteristics or heightened risk associated with your transaction. Our aim is to verify that the transaction was indeed initiated by the authorized cardholder for your security.</p><p><br></p><h3 id="do-i-need-to-take-any-further-action-after-confirming-the-transaction">Do I need to take any further action after confirming the transaction?</h3><p>Once you&apos;ve confirmed the transaction, there&apos;s typically no additional action required, unless a fraud analyst specifically requests further information.</p><p><br></p><h3 id="will-nofraud-ever-request-my-personal-information">Will NoFraud ever request my personal information?</h3><p>Please be assured that NoFraud will never solicit sensitive personal information such as your full credit card number, social security number, or any other confidential details.</p><p><br></p><h3 id="will-my-order-experience-any-delays">Will my order experience any delays?</h3><p>In the majority of cases, once we receive your confirmation, your order will promptly proceed for processing without any unnecessary delays. If your order is flagged for additional verification, your order may be slightly delayed while you are contacted for further information.</p><p><br></p><h3 id="i-did-not-authorize-the-transaction-nor-did-anyone-with-access-to-my-credit-cardpayment-account-what-should-i-do">I did not authorize the transaction, nor did anyone with access to my credit card/payment account. What should I do?</h3><p>If you&apos;ve confirmed that the transaction was indeed unauthorized, we recommend reaching out to your credit card company or payment account provider. Inform them of the unauthorized use of your card and review your recent account transactions for any other suspicious activity. Your financial institution will likely place a hold on any future purchases associated with the compromised card/account and issue a new one for your future use. Your security is of utmost importance to us.</p>

NoFraud Quick FAQ

Need to make changes to your order or expedite an order? Speak with one of our team members!

Need help? Send us an email to care@auratenewyork.com and we'll get back to you within 3 business days.

Bestsellers

In Stock

Order Status

Returns

Aurate New York Help Center

Critical information regarding how Aurate protects you from fraudulent activity.

Fraud Prevention

Where is my order?

What does in-stock or made-to-order mean?

How long does shipping take?

Can I update/ edit my order?

Can I cancel my order?

My order is past its expected ship date

What do I do if I receive a defective item or a wrong order?

My order is marked as delivered, but I did not receive it.

The item I received looks different from the image.

How much does shipping cost?

Orders & Fulfillment

What is your return policy?

How do I start a return?

How long does it take to process my return?

Can I return an international order?

Can I return a gift?

What does final sale or exchange only mean?

Tell me more about your Holiday Return Policy.

What is your exchange policy?

Tell me more about Exchanges.

Can I start an international exchange?

Exchanges

Returns and Exchanges

Tell me more about your Lifetime Guarantee.

What is included in your repair policy?

Do I have to pay for a repair?

How long is the repair process?

I have an issue with my item. Can I repair it?

Can I resize my ring?

Repairs

Lifetime Guarantee

I forgot to use my discount code.

Can I stack more than one discount code?

Can I use a discount code with my gift card?

Why won’t my discount code apply to my order?

Discounts & Promotions

Why is a particular item no longer available on the website?

Explain the difference between Vermeil, 14K and 18K.

Can I get a certificate of authenticity?

I need help with my ring size.

I need more information on a product.

Why is your jewelry leaving a stain on my skin?

What is FRYE x AURATE Collection?

Our Jewelry

Do you offer gift cards?

My gift card code doesn’t work. Help!

Does Aurate offer gift wrapping?

Can I include a personalized gift card message with my purchase?

Gifting

Vermeil Care Guide

14K Solid Gold Care Guide

18K Solid Gold Care Guide

Jewelry Care

How can I find out my engagement ring size?

What kind of metal does Aurate use for my engagement ring?

Do your engagement jewelry contain any nickel?

Can I have my diamond certified?

How long does it take to receive my engagement ring order?

How should I store my jewelry?

Can I get status updates on my engagement ring order?

Engagement Rings

Will I be charged for sales tax on my order?

What is Klarna?

Payments

I canceled my order. When will I receive the refund?

I returned an order. When will I receive the refund?

I still have not received the refund. Help!

I placed an order using a gift card. Can I get a refund?

Refunds