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NoFraud Quick FAQUpdated 11 days ago

Who is NoFraud:

NoFraud serves as a comprehensive fraud prevention solution tailored for eCommerce businesses. We meticulously scrutinize transactions on behalf of businesses and promptly notify them if we detect a transaction with a high potential for fraud. This proactive approach safeguards consumers against unauthorized credit card usage while shielding businesses from fraud-related chargebacks.

Why did I receive an email, call, or text message from NoFraud regarding a transaction?

If you've received communication from NoFraud, it's because we identified certain irregular shopping characteristics or heightened risk associated with your transaction. Our aim is to verify that the transaction was indeed initiated by the authorized cardholder for your security.

Do I need to take any further action after confirming the transaction?

Once you've confirmed the transaction, there's typically no additional action required, unless a fraud analyst specifically requests further information.

Will NoFraud ever request my personal information?

Please be assured that NoFraud will never solicit sensitive personal information such as your full credit card number, social security number, or any other confidential details.

Will my order experience any delays?

In the majority of cases, once we receive your confirmation, your order will promptly proceed for processing without any unnecessary delays. If your order is flagged for additional verification, your order may be slightly delayed while you are contacted for further information.

I did not authorize the transaction, nor did anyone with access to my credit card/payment account. What should I do?

If you've confirmed that the transaction was indeed unauthorized, we recommend reaching out to your credit card company or payment account provider. Inform them of the unauthorized use of your card and review your recent account transactions for any other suspicious activity. Your financial institution will likely place a hold on any future purchases associated with the compromised card/account and issue a new one for your future use. Your security is of utmost importance to us.

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