Gift cards emitted during the exchange process are not stackable to any other running promotions.

<h5 dir="ltr" style="line-height:1.38;margin-top:12pt;margin-bottom:4pt;" id="easy-breezy-is-our-policy-you-can-exchange-any-eligible-gold-within-30-days-of-fulfillment-of-your-order-just-head-on-over-to-ourreturns-portal"><span style="font-size: 10.5pt; font-family: Arial, Helvetica, sans-serif; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap; color: rgb(0, 0, 0);">Easy, breezy is our policy. You can exchange any eligible gold within 30 days of fulfillment of your order, just head on over to our&#xA0;</span><span style="font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0);"><a href="http://returns.auratenewyork.com/" style="text-decoration:none;"><span style="font-size: 10.5pt; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: underline; text-decoration-skip-ink: none; vertical-align: baseline; white-space: pre-wrap;">Returns Portal</span></a></span><span style="font-size: 10.5pt; font-family: Arial, Helvetica, sans-serif; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap; color: rgb(0, 0, 0);">.</span></h5><h5 dir="ltr" style="line-height:1.38;margin-top:12pt;margin-bottom:4pt;" id="aurate-provides-exchanges-for-the-same-item-in-a-different-size-or-color-you-may-choose-to-upgrade-your-item-with-a-top-up-discounts-cannot-be-applied-to-additional-items-during-exchanges-one-exchange-per-order-please-note-that-any-made-to-order-exchange-items-will-be-initiated-once-the-return-has-been-received"><span style="font-size: 10.5pt; font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Aurate provides exchanges* for the same item in a different size or color. You may choose to upgrade your item with a top up. Discounts cannot be applied to additional items during exchanges. One exchange per order. Please note that any made-to-order exchange items will be initiated once the return has been received.</span></h5><p><span style="font-size: 10.5pt; font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Gift cards emitted during the exchange process are not stackable to any other running promotions.</span></p><h5 dir="ltr" style="line-height:1.38;margin-top:12pt;margin-bottom:4pt;" id="international-exchanges-are-not-supported-at-the-moment-to-learn-more-please-clickhere"><span id="isPasted" style="font-size: 11pt; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;font-size: 10.5pt; font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">*International exchanges are not supported at the moment. To learn more, please click&#xA0;</span><a href="https://auratenewyork.gorgias.help/en-US/can-i-start-an-international-exchange-137566"></a><span id="isPasted" style="font-size: 11pt; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;font-size: 10.5pt; font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><a href="https://auratenewyork.gorgias.help/en-US/can-i-start-an-international-exchange-137566">here</a></span><span id="isPasted" style="font-size: 11pt; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;font-size: 10.5pt; font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">.</span></h5>

What is your exchange policy?

Looking to exchange your item? Here are three options that you can find within our Returns Portal. This applies to US orders only. 1. Exchange for a different product. Gift cards emitted during the exchange process are not stackable to any other runn

<p><span style="font-size: 14px;">Looking to exchange your item? Here are three options that you can find within our <a href="https://returns.auratenewyork.com/#/" rel="noopener noreferrer" target="_blank"><u>Returns Portal</u></a>. This applies to US orders only.</span></p><p><span style="font-size: 14px;"><strong>1. Exchange for a different product</strong></span></p><div id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><ul style="box-sizing: border-box; -webkit-font-smoothing: antialiased; margin: 16px 0px; padding: 0px;"><li data-block="true" data-editor="6hv2a" data-offset-key="5vcp2-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; direction: ltr; list-style-type: disc; position: relative; margin-left: 1.5em; counter-reset: ol0 0; font-size: 14px;"><div data-offset-key="5vcp2-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="5vcp2-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;">Start a return <a href="https://returns.auratenewyork.com/#/" rel="noopener noreferrer" target="_blank"><u>here</u></a></span></span></div></li><li data-block="true" data-editor="6hv2a" data-offset-key="5vcp2-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; direction: ltr; list-style-type: disc; position: relative; margin-left: 1.5em; counter-reset: ol0 0; font-size: 14px;"><div data-offset-key="5vcp2-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="5vcp2-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;">Key in your order number&#xA0;</span></span><span data-offset-key="5vcp2-2-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;">and the email address associated with this order</span></span></div></li><li data-block="true" data-editor="6hv2a" data-offset-key="ek83j-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; direction: ltr; list-style-type: disc; position: relative; margin-left: 1.5em; font-size: 14px;"><div data-offset-key="ek83j-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="ek83j-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;">Select &apos;Return Item&apos; (instead of Exchange for a new color or size)</span></span></div></li><li data-block="true" data-editor="6hv2a" data-offset-key="d74cm-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; direction: ltr; list-style-type: disc; position: relative; margin-left: 1.5em; font-size: 14px;">Bonus tip #1: Select<b data-stringify-type="bold" style="box-sizing: inherit;">&#xA0;&apos;Shop Now&apos; to get your full retail value</b> to spend on any products on <a data-sk="tooltip_parent" data-stringify-link="http://auratenewyork.com" href="http://auratenewyork.com/" rel="noopener noreferrer" style="box-sizing: inherit; color: rgba(var(--sk_highlight, 18, 100, 163), 1); text-decoration: none;" target="_blank">auratenewyork.com</a> - Carpe diem! **</li><li data-block="true" data-editor="6hv2a" data-offset-key="d74cm-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; direction: ltr; list-style-type: disc; position: relative; margin-left: 1.5em; font-size: 14px;">Bonus tip #2: Not sure what to get next? Select<b data-stringify-type="bold" style="box-sizing: inherit;">&#xA0;&apos;Store Credit&apos; to get a bonus of 10%</b> on top of the original price paid and use it whenever</li><li data-block="true" data-editor="6hv2a" data-offset-key="3dpog-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; direction: ltr; list-style-type: disc; position: relative; margin-left: 1.5em; font-size: 14px;"><div data-offset-key="3dpog-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="3dpog-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;">Once you&apos;re ready, complete your exchange to download the pre-paid return label (DO NOT ship any additional product with your return, or combine returns)</span></span></div></li><li data-block="true" data-editor="6hv2a" data-offset-key="6utpr-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; direction: ltr; list-style-type: disc; position: relative; margin-left: 1.5em; font-size: 14px;"><div data-offset-key="6utpr-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="6utpr-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;">Include all original documents in the package. The piece must be unworn and sent back in its original packaging.</span></span></div></li><li data-block="true" data-editor="6hv2a" data-offset-key="6utpr-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; direction: ltr; list-style-type: disc; position: relative; margin-left: 1.5em; font-size: 14px;"><p id="isPasted"><span style="font-size: 10.5pt; font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Gift cards emitted during the exchange process are not stackable to any other running promotions.</span></p></li></ul></div><div data-block="true" data-editor="6hv2a" data-offset-key="4h7dg-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="font-size: 14px;"><strong>2. Exchange for the same products, in a new size or color</strong></span></div><ul id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; margin: 16px 0px; padding: 0px; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><li data-block="true" data-editor="6hv2a" data-offset-key="6cuck-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; direction: ltr; list-style-type: disc; position: relative; margin-left: 1.5em; counter-reset: ol0 0; font-size: 14px;"><div id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span style="box-sizing: border-box; -webkit-font-smoothing: antialiased;">Start a return <a href="https://returns.auratenewyork.com/#/" rel="noopener noreferrer" target="_blank"><u>here</u></a></span></span></div></div></li><li data-block="true" data-editor="6hv2a" data-offset-key="6cuck-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; direction: ltr; list-style-type: disc; position: relative; margin-left: 1.5em; counter-reset: ol0 0; font-size: 14px;"><div data-offset-key="6cuck-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="6cuck-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;">Key in your order number&#xA0;</span></span><span data-offset-key="6cuck-2-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;">and the email address associated with this order</span></span></div></li><li data-block="true" data-editor="6hv2a" data-offset-key="ficbj-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; direction: ltr; list-style-type: disc; position: relative; margin-left: 1.5em; font-size: 14px;"><div data-offset-key="ficbj-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="ficbj-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;">Select &apos;Exchange for a new color or size&apos;</span></span></div></li><li data-block="true" data-editor="6hv2a" data-offset-key="eaerc-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; direction: ltr; list-style-type: disc; position: relative; margin-left: 1.5em; font-size: 14px;"><div data-offset-key="eaerc-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="eaerc-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;">Once you&apos;re ready, complete your exchange to download the pre-paid return label (DO NOT ship any additional product with your return, or combine returns)</span></span></div></li><li data-block="true" data-editor="6hv2a" data-offset-key="eoqpj-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; direction: ltr; list-style-type: disc; position: relative; margin-left: 1.5em; font-size: 14px;"><div data-offset-key="eoqpj-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="eoqpj-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;">Include all original documents in the package. The piece must be unworn and sent back in its original packaging.</span></span></div></li></ul><div data-block="true" data-editor="6hv2a" data-offset-key="3ranq-0-0" id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="font-size: 14px;"><strong>Additional information:</strong></span></div><div data-block="true" data-editor="6hv2a" data-offset-key="6v41p-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="6v41p-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="6v41p-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-size: 14px;">*Please note that the exchange order will be initiated upon receiving the return (except Instant Exchanges)</span></span></div></div><div data-block="true" data-editor="6hv2a" data-offset-key="cufj4-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="cufj4-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="cufj4-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-size: 14px;">*If the exchange order is not in-stock, please allow an additional 4-5 weeks for your exchange order to be shipped.</span></span></div></div><div data-block="true" data-editor="6hv2a" data-offset-key="cn0g4-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="cn0g4-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="cn0g4-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-size: 14px;">*Discounts cannot be applied to additional items during exchanges. One exchange per order.</span></span></div></div><div data-block="true" data-editor="6hv2a" data-offset-key="3040c-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="3040c-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="3040c-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-size: 14px;">*</span></span><span style="font-size: 14px;"><a href="https://auratenewyork.gorgias.help/en-US/what-does-final-sale-or-exchange-only-mean-137560" rel="noopener noreferrer" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; background-color: transparent; color: rgb(74, 141, 249); text-decoration: none !important;" target="_blank"><span data-offset-key="3040c-1-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;">Exclusions apply</span></span></a></span><span data-offset-key="3040c-2-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-size: 14px;">.</span></span></div><p><span data-offset-key="3040c-2-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-size: 14px;">** If you end up selecting an item that is lower in value than your original payment - no worries, we&apos;ve got you covered. We&apos;ll still honor our 10% bonus store credit (see Bonus tip #2) in form of a gift card. Some gymnastics on your calculator, huh? We hope we haven&apos;t lost you!</span></span></p></div>

Tell me more about Exchanges.

No, we don't support international exchanges at the moment. Head on over to our International Returns Portal to start a return within 21 days from fulfillment, and place a new order for the item you want. Need help? Please reach out to the Care Team

<h5 dir="ltr" style="line-height:1.38;margin-top:12pt;margin-bottom:4pt;" id="nowe-dont-support-international-exchanges-at-the-moment-head-on-over-to-ourinternational-returns-portalto-start-a-return-within-21-days-from-fulfillment-and-place-a-new-order-for-the-item-you-want-need-help-please-reach-out-to-the-care-team-for-further-assistance"><span style="font-size: 11pt; font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">No,&#xA0;</span><span style="font-size: 10.5pt; font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">we don&apos;t support international exchanges at the moment. Head on over to our&#xA0;</span><a href="https://web.global-e.com/Returns/portal"></a><span style="font-size: 10.5pt; font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><a href="https://web.global-e.com/Returns/portal"><u>International Returns Portal</u></a></span><span style="font-size: 10.5pt; font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">&#xA0;to start a return within 21 days from fulfillment, and place a new order for the item you want. Need help? Please reach out to the Care Team for further assistance.</span></h5>

Can I start an international exchange?

Need to make changes to your order or expedite an order? Speak with one of our team members!

Need help? Send us an email to care@auratenewyork.com and we'll get back to you within 3 business days.