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Why haven’t I received an Order Confirmation email?. You should receive a confirmation email after your purchase. If you have not received an email from us within an hour of purchase, it’s possible that there’s a typo in your email address. Please re
In-stock. The item is stocked in our warehouse, and will be processed and packed within 2 business days. You'll see a ‘Ship by’ date on the product page, at checkout, and on your Order Confirmation email. This ‘Ship by’ date is the date that your ord
All orders take 1-2 business days to be processed after being placed. Domestic ordersFor orders within the US, shipping normally takes 3-5 business days. As soon as your order ships, you can track it through your shipping confirmation email. Internat
Changes to order containing an in-stock item. We accept changes to your order up to 10 hours after placing your order. Unfortunately we are unable to make any changes once the order has been processed and packed. Please note that as the A-Team works
Yes, you can. Please contact the Care Team through the chat widget on the bottom right corner of our website or, send us an email.Note: We won’t be able to cancel your order once it has been processed and packed.
Please note, as our jewelry is made to order, your estimated delivery date may change if the item is not up to the highest quality after it is produced. Our products undergo rigorous quality control to make sure that by the time they get to you, they
So sorry to hear that! Please contact the Care Team through the chat widget on the bottom right corner of our website or, send us an email. We’ll help resolve it for you as soon as possible.
Oh no! Please contact the Care Team within 5 days of the delivery date, you can reach us through the chat widget on the bottom right corner of our website or send us an email. We’ll help resolve it for you as soon as possible. No refunds or exchanges
Our pieces may vary slightly from each other in the same style over time due to limitations and changes in manufacturing. Quality will however, always remain in place. If you suspect that you received a wrong/ defective item, please chat with us anyt
Shipping is free for orders above 100USD. Any order 99USD or under will be subject to a 6USD shipping fee. Overnight shipping is available within the US for a fee, automatically calculated by our shipping partner based on where you live.