Aurate New York Help Center logo
Aurate New York Help Center logo

All articles

My order is marked as delivered, but I did not receive it.Updated 3 months ago

Oh no! Please contact the Care Team within 5 days of the delivery date, you can reach us through the chat widget on the bottom right corner of our website or send us an email. We’ll help resolve it for you as soon as possible. No refunds or exchanges will be possible if the issue is reported later than 5 days from delivery date.

Was this article helpful?
Yes
No