Oh no! Please write in to the Care Team with your order number and/or the email address and we will see what we can do.

<p><span id="isPasted" style="font-size: 11pt; font-family: Arial; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Oh no! Please write in to the </span><a href="mailto:care@auratenewyork.com"></a><span id="isPasted" style="font-size: 11pt; font-family: Arial; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><a href="mailto:care@auratenewyork.com">Care Team</a></span><span id="isPasted" style="font-size: 11pt; font-family: Arial; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"> with your order number and/or the email address and we will see what we can do.</span></p>

I forgot to use my discount code.

Please note that a limit of one (1) discount may be applied to each order.

<p><span id="isPasted" style="font-size: 11pt; font-family: Arial; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Please note that a limit of one (1) discount may be applied to each order.</span></p>

Can I stack more than one discount code?

Yes! Simply enter your discount code in the discount code field, then enter your gift card code.Gift cards are not supported for international orders. Please write in to our Care Team and we’d be happy to help!Be aware gift cards obtained from return

<h5 dir="ltr" style="line-height: 1.5; margin-top: 12pt; margin-bottom: 4pt;" id="yes-simply-enter-your-discount-code-in-the-discount-code-field-then-enter-your-gift-card-code"><span style="font-size: 14px; font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Yes! Simply enter your discount code in the discount code field, then enter your gift card code.</span></h5><h5 dir="ltr" style="line-height: 1.5; margin-top: 12pt; margin-bottom: 4pt;" id="gift-cards-are-not-supported-for-international-orders-please-write-in-to-ourcare-teamand-wed-be-happy-to-help"><span style="font-size: 14px; font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Gift cards are not supported for international orders. Please write in to our&#xA0;<a href="mailto:care@auratenewyork.com">Care Team</a>&#xA0;and we&#x2019;d be happy to help!</span></h5><h5 dir="ltr" id="isPasted" style="line-height: 1.5; margin-top: 12pt; margin-bottom: 4pt;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;">Be aware gift cards obtained from returns cannot be stacked with running promotions as they include a bonus of 10% on top of the original price of the item. Learn more <a href="https://auratenewyork.gorgias.help/en-US/tell-me-more-about-exchanges-137563">here</a>.</span></h5>

Can I use a discount code with my gift card?

Kindly note that a limit of one (1) discount may be applied to each order. Items such as engagement jewelry, gift cards and first aid kit or from the Archive Sale, Limited Edition and Aurate Studio Collection are excluded from all discounts.Need help

<h5 dir="ltr" style="line-height:1.38;margin-top:12pt;margin-bottom:4pt;" id="kindly-note-thata-limit-of-one-1-discount-may-be-applied-to-each-order-items-such-as-engagement-jewelry-gift-cards-and-first-aid-kit-or-from-the-archive-sale-limited-edition-and-aurate-studio-collection-are-excluded-from-all-discounts"><span style="font-size: 11pt; font-family: Arial; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap; color: rgb(0, 0, 0);">Kindly note that&#xA0;</span><span style="font-size: 11.5pt; font-family: Arial; background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap; color: rgb(0, 0, 0);">a limit of one (1) discount may be applied to each order. Items such as engagement jewelry, gift cards and first aid kit or from the Archive Sale, Limited Edition and Aurate Studio Collection are excluded from all discounts.</span></h5><h5 dir="ltr" style="line-height:1.38;margin-top:12pt;margin-bottom:4pt;" id="need-help-with-your-codeplease-write-in-to-ourcare-teamand-wed-be-happy-to-help"><span style="font-size:11pt;font-family:Arial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Need help with your code?&#xA0;</span><span style="font-size: 11pt; font-family: Arial; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Please write in to our&#xA0;</span><a href="mailto:care@auratenewyork.com"></a><span style="font-size: 11pt; font-family: Arial; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><a href="mailto:care@auratenewyork.com">Care Team</a></span><span style="font-size: 11pt; font-family: Arial; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">&#xA0;and we&#x2019;d be happy to help!</span><span style="font-size:11pt;font-family:Arial;color:#666666;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;"><br></span></h5>

Why won’t my discount code apply to my order?

Need to make changes to your order or expedite an order? Speak with one of our team members!

Need help? Send us an email to care@auratenewyork.com and we'll get back to you within 3 business days.

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