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In Stock

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Returns

Aurate New York Help Center

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Oh no! Please write in to the Care Team with your order number and/or the email address and we will see what we can do.

I forgot to use my discount code.

Discounts & Promotions

Where is my order?

What does in-stock or made-to-order mean?

How long does shipping take?

Can I update/ edit my order?

Can I cancel my order?

My order is past its expected ship date

What do I do if I receive a defective item or a wrong order?

My order is marked as delivered, but I did not receive it.

The item I received looks different from the image.

How much does shipping cost?

Orders & Fulfillment

What is your return policy?

How do I start a return?

How long does it take to process my return?

Can I return an international order?

Can I return a gift?

What does final sale or exchange only mean?

Tell me more about your Holiday Return Policy.

What is your exchange policy?

Tell me more about Exchanges.

Can I start an international exchange?

Exchanges

Returns and Exchanges

Tell me more about your Lifetime Guarantee.

What is included in your repair policy?

Do I have to pay for a repair?

How long is the repair process?

I have an issue with my item. Can I repair it?

Can I resize my ring?

Repairs

Lifetime Guarantee

Can I stack more than one discount code?

Can I use a discount code with my gift card?

Why won’t my discount code apply to my order?

Why is a particular item no longer available on the website?

Explain the difference between Vermeil, 14K and 18K.

I need help with my ring size.

I need more information on a product.

Why is your jewelry leaving a stain on my skin?

What is FRYE x AURATE Collection?

Our Jewelry

Do you offer gift cards?

My gift card code doesn’t work. Help!

Does Aurate offer gift wrapping?

Can I include a personalized gift card message with my purchase?

Gifting

Vermeil Care Guide

14K Solid Gold Care Guide

18K Solid Gold Care Guide

Jewelry Care

How can I find out my engagement ring size?

What kind of metal does Aurate use for my engagement ring?

Do your engagement jewelry contain any nickel?

Can I have my diamond certified?

How long does it take to receive my engagement ring order?

How should I store my jewelry?

Can I get status updates on my engagement ring order?

Engagement Rings

Will I be charged for sales tax on my order?

What is Klarna?

Payments

I canceled my order. When will I receive the refund?

I returned an order. When will I receive the refund?

I still have not received the refund. Help!

I placed an order using a gift card. Can I get a refund?

Refunds

Aurate's Fraud Prevention Explained

NoFraud Quick FAQ

Fraud Prevention

Partnerships & Collabs

I forgot to use my discount code.Updated 4 months ago