I returned an order. When will I receive the refund?Updated a year ago

So sorry to hear that your gold did not work out for you!

Our current return processing time is averaging 10-15 business days after we receive your return. We'll issue your refund on your original form of payment once the item has been returned and inspected by our returns team. When your return is processed, you will receive a refund confirmation email.

If you have not received the refund, please write in to the Care Team with your order number and/or your email address and we’ll assist you.